About this paper

Appears in:
Pages: 6294-6299
Publication year: 2010
ISBN: 978-84-613-9386-2
ISSN: 2340-1117

Conference name: 2nd International Conference on Education and New Learning Technologies
Dates: 5-7 July, 2010
Location: Barcelona, Spain

SPECIFICS OF MANAGING QUALITY IN DISTANCE LEARNING (E-LEARNING)

N. Zivkovic1, I. Janicijevic1, D. Knežević2

1Faculty of Organizational Sciences (SERBIA)
2IN Expert (SERBIA)
The need for education services market expansion and the rational use of existing resources have contributed to increase use of distance learning methods. However, quality is definitely one of the essential elements of these services. All organizations including ones providing distance learning services, realize need for continuous customer satisfaction for their survival and development. The similarities and differences in managing quality in distance learning over traditional learning methods are analyzed in this paper. The paper should answer if there are any practical differences in managing quality in the case of distance learning in relation to traditional methods of learning, starting from the needs of users, defining characteristic of service quality, determining processes necessary for service delivery and ultimately determining the user's satisfaction with the service. The results of this analysis points to the specifics in need, opportunity and means for implementing these methods in organizations providing this kind of services.
@InProceedings{ZIVKOVIC2010SPE,
author = {Zivkovic, N. and Janicijevic, I. and Knežević, D.},
title = {SPECIFICS OF MANAGING QUALITY IN DISTANCE LEARNING (E-LEARNING)},
series = {2nd International Conference on Education and New Learning Technologies},
booktitle = {EDULEARN10 Proceedings},
isbn = {978-84-613-9386-2},
issn = {2340-1117},
publisher = {IATED},
location = {Barcelona, Spain},
month = {5-7 July, 2010},
year = {2010},
pages = {6294-6299}}
TY - CONF
AU - N. Zivkovic AU - I. Janicijevic AU - D. Knežević
TI - SPECIFICS OF MANAGING QUALITY IN DISTANCE LEARNING (E-LEARNING)
SN - 978-84-613-9386-2/2340-1117
PY - 2010
Y1 - 5-7 July, 2010
CI - Barcelona, Spain
JO - 2nd International Conference on Education and New Learning Technologies
JA - EDULEARN10 Proceedings
SP - 6294
EP - 6299
ER -
N. Zivkovic, I. Janicijevic, D. Knežević (2010) SPECIFICS OF MANAGING QUALITY IN DISTANCE LEARNING (E-LEARNING), EDULEARN10 Proceedings, pp. 6294-6299.
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