About this paper

Appears in:
Pages: 6871-6874
Publication year: 2015
ISBN: 978-84-606-8243-1
ISSN: 2340-1117

Conference name: 7th International Conference on Education and New Learning Technologies
Dates: 6-8 July, 2015
Location: Barcelona, Spain

PATIENTS’ SATISFACTION WITH THE OBSERVANCE OF THEIR RIGHTS BY NURSES

Introduction and Aim:
Observance of the patient’s rights is the legal duty of all the employees of a medical-services- rendering entity, in particular doctors and nurses. It also constitutes a crucial factor affecting the quality of health care. The aim of the study was to attempt to assess the satisfaction of patients with the level of observance of the patient’s rights by nurses working at the Polyclinic of the Central Teaching Hospital of the Ministry of Internal Affairs.

Material and Methods:
110 patients (65 women and 45 men; mean age: 55 yrs, min. 16, max. 95) of the Polyclinic of the Central Teaching Hospital of the Ministry of Foreign Affairs in Warsaw. Education: medium-level – 50, higher – 31, vocational – 23, basic – 6 patients. Professionally active people – 49, pensioners (disability/old-age) – 44. Mean duration of making use of medical services – 16 yrs (min. 1 yr, max. 60 yrs). Voluntary and anonymous questionnaire survey, from January to March 2013, own questionnaire, 17 questions. Descriptive statistics.

Results:
75% of the respondents declared that nurses at the Polyclinic of the Central Teaching Hospital of the Ministry of Foreign Affairs respect the patient’s rights. 95 of the respondents declared that nurses inform patients about nursing procedures performed, ask for consent to nursing procedures (81 respondents), respect the patient’s right to confidentiality (79 respondents) and respect the patient’s intimacy during the performance of nursing procedures (102 respondents). Only 49 patients declared that nurses inform patients about the possibility of their getting acquainted with the Charter of the Patient’s Rights.

Conclusions:
1. In the study group, the patients were satisfied with the level of observance of their rights by nurses.
2. Given the pilot character of the study the research should be continued on a larger and more differentiated group of nurses. The results of the study can, however, be of practical value and have a crucial impact on the functioning of the unit.
@InProceedings{ZARZEKA2015PAT,
author = {Zarzeka, A. and Buguszewska, D. and Kaczyńska, A. and Panczyk, M. and Belowska, J. and Gotlib, J.},
title = {PATIENTS’ SATISFACTION WITH THE OBSERVANCE OF THEIR RIGHTS BY NURSES},
series = {7th International Conference on Education and New Learning Technologies},
booktitle = {EDULEARN15 Proceedings},
isbn = {978-84-606-8243-1},
issn = {2340-1117},
publisher = {IATED},
location = {Barcelona, Spain},
month = {6-8 July, 2015},
year = {2015},
pages = {6871-6874}}
TY - CONF
AU - A. Zarzeka AU - D. Buguszewska AU - A. Kaczyńska AU - M. Panczyk AU - J. Belowska AU - J. Gotlib
TI - PATIENTS’ SATISFACTION WITH THE OBSERVANCE OF THEIR RIGHTS BY NURSES
SN - 978-84-606-8243-1/2340-1117
PY - 2015
Y1 - 6-8 July, 2015
CI - Barcelona, Spain
JO - 7th International Conference on Education and New Learning Technologies
JA - EDULEARN15 Proceedings
SP - 6871
EP - 6874
ER -
A. Zarzeka, D. Buguszewska, A. Kaczyńska, M. Panczyk, J. Belowska, J. Gotlib (2015) PATIENTS’ SATISFACTION WITH THE OBSERVANCE OF THEIR RIGHTS BY NURSES, EDULEARN15 Proceedings, pp. 6871-6874.
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