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Appears in:
Pages: 2742-2750
Publication year: 2017
ISBN: 978-84-697-3777-4
ISSN: 2340-1117
doi: 10.21125/edulearn.2017.0158

Conference name: 9th International Conference on Education and New Learning Technologies
Dates: 3-5 July, 2017
Location: Barcelona, Spain

SERVICE QUALITY, ORGANISATIONAL CULTURE, AND TECHNOLOGY ACCEPTANCE TOWARDS 1BESTARINET APPLICATION IN NORTHERN MALAYSIA

N.K. Yeop Yunus1, M.H. Kamarudin1, T.Z. Zachariah2

1Sultan Idris Education University (MALAYSIA)
2University Industry Selangor (MALAYSIA)
Since a decade ago, the Malaysian educational system has undergone a tremendous transformation due to recent technological advancement. To achieve the targets in the Malaysian Educational Blueprint, comprehensive usage of technology is crucial, not only in teaching and learning but also in management and administration. This study had been conducted using online administered questionnaires. About 80 secondary school teachers randomly selected in northern states of Malaysia, managed to complete all the questions in the questionnaires. The data collected were analyzed using SPSS and SmartPLS. It was found that organizational culture and technological acceptance influenced the 1BestariNet application but service quality did not. As such, this study had been conducted to fill in the gaps in previous research, especially in terms of the extent of the influence of service quality, organizational culture and technology acceptance on the 1BestariNet application. Future research directions were recommended at the end of the paper.
@InProceedings{YEOPYUNUS2017SER,
author = {Yeop Yunus, N.K. and Kamarudin, M.H. and Zachariah, T.Z.},
title = {SERVICE QUALITY, ORGANISATIONAL CULTURE, AND TECHNOLOGY ACCEPTANCE TOWARDS 1BESTARINET APPLICATION IN NORTHERN MALAYSIA},
series = {9th International Conference on Education and New Learning Technologies},
booktitle = {EDULEARN17 Proceedings},
isbn = {978-84-697-3777-4},
issn = {2340-1117},
doi = {10.21125/edulearn.2017.0158},
url = {http://dx.doi.org/10.21125/edulearn.2017.0158},
publisher = {IATED},
location = {Barcelona, Spain},
month = {3-5 July, 2017},
year = {2017},
pages = {2742-2750}}
TY - CONF
AU - N.K. Yeop Yunus AU - M.H. Kamarudin AU - T.Z. Zachariah
TI - SERVICE QUALITY, ORGANISATIONAL CULTURE, AND TECHNOLOGY ACCEPTANCE TOWARDS 1BESTARINET APPLICATION IN NORTHERN MALAYSIA
SN - 978-84-697-3777-4/2340-1117
DO - 10.21125/edulearn.2017.0158
PY - 2017
Y1 - 3-5 July, 2017
CI - Barcelona, Spain
JO - 9th International Conference on Education and New Learning Technologies
JA - EDULEARN17 Proceedings
SP - 2742
EP - 2750
ER -
N.K. Yeop Yunus, M.H. Kamarudin, T.Z. Zachariah (2017) SERVICE QUALITY, ORGANISATIONAL CULTURE, AND TECHNOLOGY ACCEPTANCE TOWARDS 1BESTARINET APPLICATION IN NORTHERN MALAYSIA, EDULEARN17 Proceedings, pp. 2742-2750.
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