Abstract:

Quantitative data has traditionally been the benchmark for program improvement in higher education. What has been more elusive has been utilizing systematic, highly directed processes by which to gather qualitative data to help enhance the decision making process. By embedding formative feedback processes more akin to the P-12 arena, City University of Seattle has created a program assessment process that utilizes Folio180’s e-portfolio to gather and track both formative feedback and summative analysis of student learning directly related to achievement of program learning outcomes. Moreover, this process has enabled CityU to ensure quality control over its programs located on 3 continents, 11 countries, and 30 locations by instituting a process that establishes a pathway to gather feedback on program improvement from its numerous adjunct professors worldwide.

The Director of the MBA program for City University of Seattle hopes to share its new program assessment process in hopes of improving its own process through feedback from the audience, as well as encouraging other colleges and universities struggling to find a systematic process to gather quality data to improve student learning.

Keywords:

Program assessment, e-portfolio, business education.