About this paper

Appears in:
Pages: 6367-6374
Publication year: 2018
ISBN: 978-84-09-02709-5
ISSN: 2340-1117
doi: 10.21125/edulearn.2018.1511

Conference name: 10th International Conference on Education and New Learning Technologies
Dates: 2-4 July, 2018
Location: Palma, Spain

FUZZY TOOL FOR EVALUATING THE QUALITY OF SERVICES AT THE UNIVERSITY

B. Walek

University of Ostrava (CZECH REPUBLIC)
Nowadays, there are a lot of services provided to students during their studies at university. It is very important to evaluate the quality of services at university by students. Students can give the university an important feedback that can help identify weaknesses of specific services and remove them. Students will also feel the opportunity to influence the level of service provided, which can contribute to their higher level of satisfaction at university. The main aim of this paper is to propose a fuzzy tool for evaluating the quality of services at university. The fuzzy tool is connected to questionnaires filled in by users and the expert system is used for evaluation. The expert system uses a hierarchical knowledge base which consists of separate knowledge bases for evaluating aspects of specific services and knowledge bases for evaluating the quality of the whole services. The overall evaluation can help improve the quality of services at university. The main parts of the proposed fuzzy tool are described.
@InProceedings{WALEK2018FUZ,
author = {Walek, B.},
title = {FUZZY TOOL FOR EVALUATING THE QUALITY OF SERVICES AT THE UNIVERSITY},
series = {10th International Conference on Education and New Learning Technologies},
booktitle = {EDULEARN18 Proceedings},
isbn = {978-84-09-02709-5},
issn = {2340-1117},
doi = {10.21125/edulearn.2018.1511},
url = {http://dx.doi.org/10.21125/edulearn.2018.1511},
publisher = {IATED},
location = {Palma, Spain},
month = {2-4 July, 2018},
year = {2018},
pages = {6367-6374}}
TY - CONF
AU - B. Walek
TI - FUZZY TOOL FOR EVALUATING THE QUALITY OF SERVICES AT THE UNIVERSITY
SN - 978-84-09-02709-5/2340-1117
DO - 10.21125/edulearn.2018.1511
PY - 2018
Y1 - 2-4 July, 2018
CI - Palma, Spain
JO - 10th International Conference on Education and New Learning Technologies
JA - EDULEARN18 Proceedings
SP - 6367
EP - 6374
ER -
B. Walek (2018) FUZZY TOOL FOR EVALUATING THE QUALITY OF SERVICES AT THE UNIVERSITY, EDULEARN18 Proceedings, pp. 6367-6374.
User:
Pass: