About this paper

Appears in:
Pages: 7554-7561
Publication year: 2018
ISBN: 978-84-697-9480-7
ISSN: 2340-1079
doi: 10.21125/inted.2018.1788

Conference name: 12th International Technology, Education and Development Conference
Dates: 5-7 March, 2018
Location: Valencia, Spain

POSSIBLE DIGITAL DIVIDE THREAT IN ACCESS TO PUBLIC ADMINISTRATION SERVICES AMONG ELDERLY AS A FACTOR UNDERLYING INTERNET SKILLS POPULARIZATION NEED

J. Wachowicz, A. Januszewski

UTP University of Science and Technology (POLAND)
Public administration is one of the important partners in life of each citizen. Therefore quality and friendliness of means of contact and doing administrative procedures is important and may influence people’s quality of life.

In recent years, due to the Internet services expansion, many of the administrative procedures had been transferred into digital domain replacing the traditional means of communication. This is commonly positively perceived, as e-channel is accessible from any place 24/7 and therefore regarded to be effective and comfortable. However, population in Poland, just as in the whole Europe, is ageing rapidly. And elderly tend to experience difficulties in online services usage. They arise from physiological background as well as from their smaller novelty and technological eagerness. Together with earlier mentioned switch to e-services in public administration it may bring pressure towards digital divide and exclusion of elderly.

This paper aims to present literature review on all above mentioned background factors together with research outcomes on user-friendliness of Polish websites of public administration. As a vivid solution seems to be popularization of the Internet skills, which have to be correlated with needs of elderly users and attractively presented, possibly with use of gamification techniques.
@InProceedings{WACHOWICZ2018POS,
author = {Wachowicz, J. and Januszewski, A.},
title = {POSSIBLE DIGITAL DIVIDE THREAT IN ACCESS TO PUBLIC ADMINISTRATION SERVICES AMONG ELDERLY AS A FACTOR UNDERLYING INTERNET SKILLS POPULARIZATION NEED},
series = {12th International Technology, Education and Development Conference},
booktitle = {INTED2018 Proceedings},
isbn = {978-84-697-9480-7},
issn = {2340-1079},
doi = {10.21125/inted.2018.1788},
url = {http://dx.doi.org/10.21125/inted.2018.1788},
publisher = {IATED},
location = {Valencia, Spain},
month = {5-7 March, 2018},
year = {2018},
pages = {7554-7561}}
TY - CONF
AU - J. Wachowicz AU - A. Januszewski
TI - POSSIBLE DIGITAL DIVIDE THREAT IN ACCESS TO PUBLIC ADMINISTRATION SERVICES AMONG ELDERLY AS A FACTOR UNDERLYING INTERNET SKILLS POPULARIZATION NEED
SN - 978-84-697-9480-7/2340-1079
DO - 10.21125/inted.2018.1788
PY - 2018
Y1 - 5-7 March, 2018
CI - Valencia, Spain
JO - 12th International Technology, Education and Development Conference
JA - INTED2018 Proceedings
SP - 7554
EP - 7561
ER -
J. Wachowicz, A. Januszewski (2018) POSSIBLE DIGITAL DIVIDE THREAT IN ACCESS TO PUBLIC ADMINISTRATION SERVICES AMONG ELDERLY AS A FACTOR UNDERLYING INTERNET SKILLS POPULARIZATION NEED, INTED2018 Proceedings, pp. 7554-7561.
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