TRAINING EMPATHY IN THE UNIVERSITY FOR THE BUSINESS WORLD
1 University of Valladolid (SPAIN)
2 Complutense University Madrid (SPAIN)
About this paper:
Conference name: 9th International Technology, Education and Development Conference
Dates: 2-4 March, 2015
Location: Madrid, Spain
Abstract:This work aims to raise awareness of the need to train college students in empathic ability to prepare them for the workplace, training should be included in all university courses. Another purpose of the study is to discover the importance, empathy in human relations and their impact in the workplace and in society, as the corporate sector specifically warns about interpersonal skills gaps that present new professionals.
The process has been considered to provide practical strategies and materials to students in a timely manner, based on the experience of group dynamics, and thus escape the extensive theoretical exposures or psychometric tests (but not negligible resources object of this study). These contents were applied to a group of 120 students from 3rd year Corporate Finance Fundamentals, twenty of them were working at the same time.
The results, measured through a specifically designed questionnaire show that students value the experience made emotional training, particularly training very highly empathic, and consider it of utmost importance to be incorporated in the curriculum of university courses, being the group of student workers more sensitized to this competence. Empathy is considered the quality to capture and understand the feelings and attitudes of the people, and the ability to express the other we have understood him.
Keywords: Empathy, active listening, social-training, feedback, university curriculum.