Abstract:

Foundation Expertise Centre Oefenen.nl is the largest provider of accessible online resources for baisc knowledge and skills in the Netherlands. Through our platform Oefenen.nl, focusing on language, numeracy, and digital skills, we annually engage tens of thousands of individuals. These individuals primarily belong to hard-to-reach groups, such as the low literate and adults with limited digital proficiency. Our programs attract over a million visits yearly, and we have over 430 organizations licensed to offer our materials, including 153 libraries.

Our approach to developing exercise programs is primarily practical. We start by gathering input from users, teachers/coaches, and experts. Based on this input, we create a plan, which is then refined by experts and reviewed by a sounding board of experts and teachers/coaches. Next, we create a trial module to present to the target group, using their feedback to finalize the complete program. Throughout this process, we collaborate with external expert parties such as a video producer, content experts, L1 or L2 teachers, and a designer. When resources permit, we conduct program-level research, primarily qualitative research through online questionnaires and group interviews with users and teachers/supervisors. We also utilize the Realistic Evaluation method, tailored for the social sector, to gather practically useful knowledge that informs the development of new programs.

The research indicates that the materials provided are rich in context and not bound by time, making them conducive to blended learning approaches. They offer functional and appealing real-life contexts, covering topics relevant to the learners' daily lives. Additionally, learners acquire practical skills, enhance their language proficiency, and build self-confidence. The materials effectively engage and motivate learners to progress further in their learning journey.

Staying abreast of technological advancements poses a challenge for civil society organizations lacking government support. Furthermore, there's a growing emphasis on mobile learning, a trend we aim to embrace. As an example, we're presently working on EenvoudigNL (“Simple NL”), an app designed for second language learners to practice words and phrases within contextual settings. In all our endeavors, we prioritize collaboration with partners possessing expertise in various domains. For instance, we're leveraging a publisher's collection of straightforward language books and educational resources. Additionally, we're exploring the integration of AI through experimental initiatives in our development process.

What's lacking in adult education is a focus on technology integration and initiatives. A comprehensive approach to basic skills should include consistent investment in adult education. We advocate for the establishment of a robust infrastructure comprising both physical and digital components, intelligently leveraging technology to reach diverse learner groups with accessible offerings. This entails resources allocated towards an online platform equipped with essential functionalities, services, and a robust data structure. Moreover, funding should support the exploration and promotion of innovative learning formats like microlearning. Additionally, investment is required for the ongoing enhancement of facilities and the development and implementation of training programs for facilitators, encompassing both physical and online realms. This comprehensive approach lays the groundwork for lifelong learning and development.

Keywords:

Life-long learning, Informal learning, Digital Divide and Technological Exclusion, Barriers to Learning, e-Learning Experiences, m-Learning, Blended Learning, e-Tutoring, ICT and Digital Skills, Videos for Learning and Multimedia-based Education, Learning Analytics.