DIGITAL UNIVERSITY: MANAGEMENT MODEL FOR EVALUATING TEACHING AND LEARNING PROCESSES IN FACE, DISTANCE, ONLINE AND VIRTUAL EDUCATION

This research is aimed to seek the integration of quality, ROI and corporate governance of IT in integrated assessment model that can be applied to digital universities in the future. The three axes to be considered are: the first axis is the quality of higher education (online or virtual), designed to verify quality of courses and academic or career programs, the second axis is profitability and impact of education projects online involving the most significant parts of the teaching virtual learning, finally integrating an axis to measure compliance and alignment of the objectives of education services on-line provided by the IT area, with corporate goals of universities thus making significant contribution to the corporate governance of IT.

The result of the study is the proposal of a model that integrates these three axes and justifying the investment through measuring the quality of online education and integration in support of meeting the institutional objectives of universities. The methodology proposes the analysis of the state of art, positive and negative aspects of previous models or related elements that allow and provide necessary information for the proposal. Later research questions arise, which allows the generation and design model that integrates the three basic axes of the study. Finally the validation of the moderl proposed in a public university of Ecuador; consequently shortcomings and possible improvements to the proposal are detected.

The obtained results reflect the importance of justifying the inclusion of online platforms within the teaching and learning processes, improving quality in higher education and also generating a component which can demonstrate that there is return on investment in education projects on line , it will be directly contributing to the good use of standards related to corporate governance of IT.

In conclusion, having elements to measure the level of quality of virtual education, it is possible to determine the return on investment with indicators adapted to the university reality and be clear about the objectives of the unit technologies with the institution through the provision of the services provided by IT, specifically those related to online education, the use of this model by senior university management is transcendental to support the right decisions in this area.