Abstract:

Job satisfaction is a predictor of organizational commitment. Many studies use different facets of satisfaction to predict employee attributes such as performance, organizational commitment, and service quality. Also leadership behaviour is affected by commitment, which is related to job satisfaction and job performance. As an attitude, differences between commitment and job satisfaction are seen in several ways.
The present paper is focused on the issue of Job Satisfaction and its connection to overall productivity rate, as a result of the application of the “Communication and Knowledge Motivator” Model (CKM) in one of the Hellenic Railways Workshop in Thessaloniki, Greece. The design and implementation of our CKM model had as a primary aim to treat the “Knowledge Gap” between the New and “Ready to Retirement” Workers. In Parallel, two measurements of Job Satisfaction among the Hellenic Railways Personnel were applied. One before and one after the implementation of the “Communication and Knowledge Motivator”. The sample of our research consisted of 83 workers, divided in four teams. All workers, new and old staff, worked in a highly demanding industrial environment, and served in technology related jobs, necessitating skills and educational background.
Apart from the fact that individual and team productivity rate was increased up to 250% in some cases, results have shown that there was a remarkable increase in Job Satisfaction among all workers. Especially, recently recruited staff raised its Job Satisfaction, in parallel with productivity and organizational commitment, presenting greater improvement in comparison to old –“ready to retirement” workers.

Keywords:

job satisfaction, knowledge management, railways industry, organizational.