@InProceedings{TORTOSA2011AHI,
author = {Tortosa, V. and Llorens, J. and S{\'{a}}nchez, J. and Moliner Tena, M.A.},
title = {A HIERARCHICAL APPROACH TO PERCEIVED SERVICE QUALITY IN HOSPITAL OUTPATIENT SERVICES},
series = {5th International Technology, Education and Development Conference},
booktitle = {INTED2011 Proceedings},
isbn = {978-84-614-7423-3},
issn = {2340-1079},
publisher = {IATED},
location = {Valencia, Spain},
month = {7-9 March, 2011},
year = {2011},
pages = {4735-4744}}
TY - CONF
AU - V. Tortosa
AU - J. Llorens
AU - J. Sánchez
AU - M.A. Moliner Tena
TI - A HIERARCHICAL APPROACH TO PERCEIVED SERVICE QUALITY IN HOSPITAL OUTPATIENT SERVICES
SN - 978-84-614-7423-3/2340-1079
PY - 2011
Y1 - 7-9 March, 2011
CI - Valencia, Spain
JO - 5th International Technology, Education and Development Conference
JA - INTED2011 Proceedings
SP - 4735
EP - 4744
ER -
V. Tortosa, J. Llorens, J. Sánchez, M.A. Moliner Tena (2011) A HIERARCHICAL APPROACH TO PERCEIVED SERVICE QUALITY IN HOSPITAL OUTPATIENT SERVICES, INTED2011 Proceedings, pp. 4735-4744.