Abstract:

Teaching quality standardization becomes an essential component of higher education and the need of accreditation and quality recognition concomitantly. This study aims to address how a state-owned university, specifically assigned to provide management competencies, deals with educating quality standardization, particularly in Quality Management System (QMS) course. As a required course, the undergraduate students at School of Technology Management and Logistics (STML – Universiti Utara Malaysia) should take this course to be one of their primary competencies. Its main objective is to understand the significant aspects of Quality Management System (QMS), including the basic requirements of the QMS, issues relating to QMS and how to prepare QMS documents. The school applied Problem-based Learning (PBL) to enhance the teaching quality of the course. By implementing the class action research on 59 students who took the course in second semester 2014 and finished five assignments - Gantt charts, quality policy, quality manual, quality procedure, and working instruction, the result revealed an increased student performance. It indicated that students were very satisfied with the PBL teaching method. It highlights that PBL is more strength compares to weakness. In summary, PBL demonstrates as an effective method in the teaching-learning process for the QMS course.

Keywords:

Education for Standardization, ISO 9000, Problem-based Learning, Quality Management System.