QUALITY MANAGEMENT SYSTEM IN EDUCATIONAL PROCESS

This paper is about the application of quality management in the teaching process, since it is one of the ways of increasing the quality of education and it is designing a system of quality management at secondary schools. Nowadays quality has a dominant feature in every aspects of life. After joining the European Union, quality should be based on needs and requirements of the European Union regarding quality assurance.

The primary purpose of each school should be recognized by the customers’ expectations and requests on the basis of an accurate data, not just on the basis of teachers´ experience and intuition. It needs a regular feedback (students’ attitude toward learning, school, assessment of students´ talent and ability). One way to increase the quality of education is to develop the system of quality management at secondary schools according to ISO 9000 NORMA and TQM philosophy. Emphasis should be placed on the quality of educational process, so that students after completing their studies would be prepared and meet the requirements of their future employers' expectations.