About this paper

Appears in:
Pages: 5551-5563
Publication year: 2016
ISBN: 978-84-617-5895-1
ISSN: 2340-1095
doi: 10.21125/iceri.2016.0025

Conference name: 9th annual International Conference of Education, Research and Innovation
Dates: 14-16 November, 2016
Location: Seville, Spain

IMPROVING PERFORMANCE AND MOTIVATION WITHIN A TEAM OF COLLEGE ADMISSIONS COUNSELORS

M. Stichter1, P. Roubides2

1Keiser University (UNITED STATES)
2Broward College (UNITED STATES)
This paper discusses a performance analysis and improvement project designed to positively impact motivational levels and counseling techniques utilized within a higher education admissions department, at a private, non-profit, multi-campus, higher education institution in the southeast United States. The problem identified was the lack of motivation as well well as poor performance within the current team of admissions counselors at one of the University's campuses. The paper describes the process of design and development of a training program addressing this problem. It begins by providing an overview of applicable learning and motivation theories to the identified problem, as well as a discussion on administrative management and employment related theories that were considered prior to the design and development of the described intervention. Furthermore, applicable instructional design background in terms of the philosophical backdrop and instructional design model is presented, including a learner-centered approach to permeate the instructional design process and the selection of the ASSURE model and Wiggins and McTighe’s backward design model for implementing the design of the intervention. The final phase of the performance intervention plan provides the actual tools and training products designed to solve this performance problem, along with an evaluation plan that offers both short and long term assessments of counselors’ learning and performance levels.
@InProceedings{STICHTER2016IMP,
author = {Stichter, M. and Roubides, P.},
title = {IMPROVING PERFORMANCE AND MOTIVATION WITHIN A TEAM OF COLLEGE ADMISSIONS COUNSELORS},
series = {9th annual International Conference of Education, Research and Innovation},
booktitle = {ICERI2016 Proceedings},
isbn = {978-84-617-5895-1},
issn = {2340-1095},
doi = {10.21125/iceri.2016.0025},
url = {http://dx.doi.org/10.21125/iceri.2016.0025},
publisher = {IATED},
location = {Seville, Spain},
month = {14-16 November, 2016},
year = {2016},
pages = {5551-5563}}
TY - CONF
AU - M. Stichter AU - P. Roubides
TI - IMPROVING PERFORMANCE AND MOTIVATION WITHIN A TEAM OF COLLEGE ADMISSIONS COUNSELORS
SN - 978-84-617-5895-1/2340-1095
DO - 10.21125/iceri.2016.0025
PY - 2016
Y1 - 14-16 November, 2016
CI - Seville, Spain
JO - 9th annual International Conference of Education, Research and Innovation
JA - ICERI2016 Proceedings
SP - 5551
EP - 5563
ER -
M. Stichter, P. Roubides (2016) IMPROVING PERFORMANCE AND MOTIVATION WITHIN A TEAM OF COLLEGE ADMISSIONS COUNSELORS, ICERI2016 Proceedings, pp. 5551-5563.
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