About this paper

Appears in:
Pages: 10097-10104
Publication year: 2018
ISBN: 978-84-09-02709-5
ISSN: 2340-1117
doi: 10.21125/edulearn.2018.2456

Conference name: 10th International Conference on Education and New Learning Technologies
Dates: 2-4 July, 2018
Location: Palma, Spain

ENSURING INTERNATIONAL STUDENTS SATISFACTION: NEED FOR A MODEL IN THE HIGHER EDUCATION INSTITUTIONS CONTEXT

A. Srivastava1, A. Beri2

1Lovely Professional University (INDIA)
2CT University (INDIA)
Student mobility for getting higher education is a common phenomenon in current era. The growing number of culturally diverse students poses a challenge among higher education institutions to win the competition of attracting more international students, as it will add revenue generating capacity for them. The concept of student satisfaction has attracted attention of university administration in recent years. Students are the direct recipients of education services. Thus, student satisfaction may be taken as a quality management technique in higher education. A comprehensive student satisfaction model for international students is very crucial as it will help in identifying the antecedents of satisfaction. Thus, ultimately, it will ensure their retention and loyalty. This paper critically reviews various existing student satisfaction models from the perspective of international students. The review shows that these models have limited scope for ensuring international students satisfaction. Based on the analysis of existing models and related issues, the authors proposed a conceptual model of student satisfaction. The proposed model gives importance to international student’s demographic factors, service quality of higher education institutions, student engagement and socio-cultural adaptation for ensuring their satisfaction. Implications and future directions of this research are discussed.
@InProceedings{SRIVASTAVA2018ENS,
author = {Srivastava, A. and Beri, A.},
title = {ENSURING INTERNATIONAL STUDENTS SATISFACTION: NEED FOR A MODEL IN THE HIGHER EDUCATION INSTITUTIONS CONTEXT},
series = {10th International Conference on Education and New Learning Technologies},
booktitle = {EDULEARN18 Proceedings},
isbn = {978-84-09-02709-5},
issn = {2340-1117},
doi = {10.21125/edulearn.2018.2456},
url = {http://dx.doi.org/10.21125/edulearn.2018.2456},
publisher = {IATED},
location = {Palma, Spain},
month = {2-4 July, 2018},
year = {2018},
pages = {10097-10104}}
TY - CONF
AU - A. Srivastava AU - A. Beri
TI - ENSURING INTERNATIONAL STUDENTS SATISFACTION: NEED FOR A MODEL IN THE HIGHER EDUCATION INSTITUTIONS CONTEXT
SN - 978-84-09-02709-5/2340-1117
DO - 10.21125/edulearn.2018.2456
PY - 2018
Y1 - 2-4 July, 2018
CI - Palma, Spain
JO - 10th International Conference on Education and New Learning Technologies
JA - EDULEARN18 Proceedings
SP - 10097
EP - 10104
ER -
A. Srivastava, A. Beri (2018) ENSURING INTERNATIONAL STUDENTS SATISFACTION: NEED FOR A MODEL IN THE HIGHER EDUCATION INSTITUTIONS CONTEXT, EDULEARN18 Proceedings, pp. 10097-10104.
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