Abstract:

Quality Monitoring in Higher Education (HE) is an important function which requires considerable resources in order to assure quality. Business Intelligence dashboards can help decision-makers in Higher Education Institutions (HEIs) by providing them with real-time monitoring of their service quality to meet quality assurance standards imposed in the country. A holistic framework for monitoring quality in Higher Education using business intelligence dashboards (HF-HEQ-BI) has been proposed based on a previous literature study. This paper outlines the validation of the proposed framework which used qualitative interviews with a panel of experts to gather their opinion about the factors that affect the design of business intelligence dashboards for monitoring quality in Higher Education. Qualitative data gathered through interviews has been analysed using Computer Assisted Qualitative Data Analysis Software (CAQDAS) using NVivo 12 to analyses the interview data. A modified holistic framework for monitoring quality in Higher Education using business intelligence dashboards (HF-HEQ-BI) has been presented based on the results of the qualitative analysis.

Keywords:

Business Intelligence, Dashboard, Higher Education, Quality assurance, Qualitative analysis, NVivo12.