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Appears in:
Pages: 5796-5801
Publication year: 2018
ISBN: 978-84-697-9480-7
ISSN: 2340-1079
doi: 10.21125/inted.2018.1378

Conference name: 12th International Technology, Education and Development Conference
Dates: 5-7 March, 2018
Location: Valencia, Spain

STRATEGIES TO OVERCOME BARRIERS IN USING A MOBILE PHONE TO ASSESS THE QUALITY OF HEALTHCARE SERVICES

K. Śmiatacz1, A. Błachnio2

1UTP University of Science and Technology (POLAND)
2Kazimierz Wielki University (POLAND)
Now, we are living in a high-tech era where most areas of human life are connected to technology. One of the symptoms of such state of affairs is a device which seems to accompany most people almost anywhere; a mobile phone (or a smartphone). Not always, however, the universality of services and devices enhances the willingness of their users to actually use them. The survey performed in The Oncology Centre in Bydgoszcz (OCB) has demonstrated a poor openness of senior citizens to the innovative use of technologies in the patient and health-facility relationship. Requested to participate in the e-survey and to evaluate the quality of the hospital and out-patient services by sending an SMS, the senior citizens did not do it in a way which would be satisfactory. The following barriers (divided into factors) in using mobile phones to assess the quality of healthcare services were identified: physical, psychological, situational, cultural, environmental factors. Therefore the strategies to overcome those barriers has been proposed.

It can refer to the activity of training, which covers both theory and practice, addressed to the persons performing surveys and participating in them. The practical aspects are related to interpersonal communication, organizing, informing and, theoretically, increasing the sensitivity of the researchers to psychological issues thanks to studying cognitive empathy.
@InProceedings{SMIATACZ2018STR,
author = {Śmiatacz, K. and Błachnio, A.},
title = {STRATEGIES TO OVERCOME BARRIERS IN USING A MOBILE PHONE TO ASSESS THE QUALITY OF HEALTHCARE SERVICES},
series = {12th International Technology, Education and Development Conference},
booktitle = {INTED2018 Proceedings},
isbn = {978-84-697-9480-7},
issn = {2340-1079},
doi = {10.21125/inted.2018.1378},
url = {http://dx.doi.org/10.21125/inted.2018.1378},
publisher = {IATED},
location = {Valencia, Spain},
month = {5-7 March, 2018},
year = {2018},
pages = {5796-5801}}
TY - CONF
AU - K. Śmiatacz AU - A. Błachnio
TI - STRATEGIES TO OVERCOME BARRIERS IN USING A MOBILE PHONE TO ASSESS THE QUALITY OF HEALTHCARE SERVICES
SN - 978-84-697-9480-7/2340-1079
DO - 10.21125/inted.2018.1378
PY - 2018
Y1 - 5-7 March, 2018
CI - Valencia, Spain
JO - 12th International Technology, Education and Development Conference
JA - INTED2018 Proceedings
SP - 5796
EP - 5801
ER -
K. Śmiatacz, A. Błachnio (2018) STRATEGIES TO OVERCOME BARRIERS IN USING A MOBILE PHONE TO ASSESS THE QUALITY OF HEALTHCARE SERVICES, INTED2018 Proceedings, pp. 5796-5801.
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