Abstract:

The students’ satisfaction with studies, as shown by numerous research, is one of the key indicators of study quality, and influences such important traits of university activities as improved study climate, reduced rate of failures and increasing attractiveness of the educational institution. Student surveys, done on a regular basis, help monitoring student satisfaction with studies, and assist relating this satisfaction to the principal features of study delivery quality. The presented research, based on a recent survey of over 3000 students regarding study quality and satisfaction with studies, as well as on earlier data from similar surveys, is aimed at detecting the most important factors influencing study satisfaction. The survey covers the most important components of teaching delivery, and utilizes a multidimensional analysis method, similar to the OLAP method used in business intelligence.

The paper starts with the definitions of and a discussion on study quality, relating study satisfaction to other important criteria of study quality. The research problem is formulated as search for significant relationships between study satisfaction and key parameters of teaching delivery. This search is performed along various dimensions of survey data: study program, program branch, year of studies, student employment status etc., specifically looking for significant similarities, differences and changes over time. The most prominent relationships are discussed in the context of overall study quality, and will support decisions on important aspects of study quality assurance, as well as making ground for further research.

Keywords:

Study satisfaction, teaching delivery, study quality assurance, student survey.