Abstract:

Nowadays, one of the problems that Higher Education Institutions (HEI) faces is to extend the coverage. Nevertheless, the physical and human resources are limited in the public HEI. Undoubtedly, virtual and distance education is an alternative to expanding coverage in public HEIs, therefore, guaranteeing the quality of services offered under the e-Learning and b-Learning is a priority.

This paper proposes an educational management model for the courses in modalities mediated by Information Technology, based on the modeling of processes and procedures under Business Process Model and Notation (BPMN) [1]. The objective was to identify the processes involved in the design, construction, and implementation of courses in semi-presential and online modalities in order to maintain an adequate level of quality in the training of students.

The methodology considers the analysis of activities involved, actors involved and relationships between activities, to identify processes and finally model them with BPMN. Generated the documentation, it represents a written or visual reference for queries, which reduces ambiguities in the development of activities. It is part of Institution knowledge, this is a form of improvement in the technological, teaching and management practices. Finally, the process model is applied in start up of courses mediated by ICT during three trimesters.

Online courses integrate educational resources that are assembled as learning objects in a modular way that facilitates their reuse, also considers diverse learning activities, consider an accompaniment of student to guide him in his learning process.

As a result, process documentation is generated, which encourages standardization. After three trimesters, there are 7 courses in alternative modalities mediated by ICT. It is intended to have courses that are taught 100% online, in order to take advantage of the physical and human resources available to the Lerma Unit and increase student attendance.

Keywords:

Key process in education, quality of educational services, process model, virtual and distance education.