Abstract:

In the era of Covid-19, the fundamental and important evolution that happened in the training and development of human resources in organizations was the transformation of the training method from face-to-face to electronic. Therefore, most organizations not only will not reduce e-learning courses even in the post-Covid-19 era to train and develop their employees, but also because of the availability of the necessary infrastructure and facilities, more than ever, they will benefit from e-learning courses to train and develop their human resources. Therefore, what is very important for the organization and especially the human resources managers and will be more in the future, is the evaluation of the effectiveness of the e-learning courses implemented for the training and development of human resources. Because with the evaluation, it can be determined that the organized course has reached its objective, and in that direction, the organization's objective has also been achieved. For each type of training evaluation, depending on the objective and type of training, several factors are taken into consideration by the evaluator. One of the key factors by which course effectiveness is evaluated and even measured is trainee satisfaction with e-learning courses. This means that if the trainee satisfaction with the held electronic course is high, the course is evaluated as effective, and if the trainee satisfaction with the course is not high, the course is not effective. Hence, many and different components and indicators play a role in the participant/trainee satisfaction in the electronic course of organizations that in this research, by conducting a systematic review among the journal and conference articles indexed in the Scopus and Web of Science databases between the years 2000 and 2022, the main components of participant/trainee satisfaction in the course electronic organizations were identified. These components include the technical system used in the course, the content presented in the course, educational strategies, and evaluation methods used in the course. The results provide an image of the components and indicators related to the effectiveness of e-learning courses in organizations. Evaluators of electronic learning courses in the organization should pay attention to each of these related components and indicators and apply them in the evaluation of electronic courses held in the organization.

Keywords:

Evaluation, trainee satisfaction, courses, organizational e-learning.