Abstract:

User experience (UX) design highlights the human experiential aspect of the interaction with digital environments. From this perspective, e-learning environments should be designed based on a set of features of usability and accessibility to create an effective, pleasurable and easy user´s experience for all.

Testing the achievement of these features in e-learning environments is possible to use the Heuristic Evaluation (HE). The HE is a systematic inspection of a user interface design for usability (Nielsen & Molich, 1990) that provides protocols and methodologies developed specifically for e-learning environments.

In order to improve the HE protocols we use UX design to include perception, thoughts and feelings of all different users when interacting with e-learning interfaces. Therefore, the research applies UX practices to HE standard protocols.

The main goal of the study is to show the best performance of HE protocols that consider UX in virtual learning interfaces. These findings will help to improve the HE of e-learning platforms integrating protocols that focus on the pleasure of the experience for teachers and students.

Keywords:

e-learning, heuristic evaluation, user experience, digital environments, UX interfaces.