About this paper

Appears in:
Pages: 9581-9589
Publication year: 2017
ISBN: 978-84-617-8491-2
ISSN: 2340-1079
doi: 10.21125/inted.2017.2263

Conference name: 11th International Technology, Education and Development Conference
Dates: 6-8 March, 2017
Location: Valencia, Spain

THE QUALITY OF ELECTRONIC INVOICING IN UNIVERSITIES OF THE METROPOLITAN DISTRICT OF QUITO THROUGH THE APPLICATION OF THE SERVQUAL METHOD

N. Sanchez-Choez, A. Dávila, J. Román-Vásquez

Escuela Politécnica Nacional (ECUADOR)
Currently, due to the recent implementation of e-invoicing in Ecuador, exists a relationship between university students, universities and tax legislation. Universities must identify the gaps between the offered service quality of e-invoicing and the expectations of the students with the aim of reinforcing the tax culture within the classrooms. There is no methodology to measure the users’ satisfaction degree of this new system; however, the application of the SERVQUAL method is appropriate to measure the users’ perception because it has five dimensions that fit the research, these are: Reliability, Responsiveness, Assurance, Empathy and Tangibles. To do this we used the SPSS software which allowed us to correlate the involved variables in the dimensions, identifying the real perception of the users versus e-invoicing. The obtained results contributed to the universities strategic plan amending the service failures, reducing the gaps, and improving the e-invoicing service.
@InProceedings{SANCHEZCHOEZ2017QUA,
author = {Sanchez-Choez, N. and D{\'{a}}vila, A. and Rom{\'{a}}n-V{\'{a}}squez, J.},
title = {THE QUALITY OF ELECTRONIC INVOICING IN UNIVERSITIES OF THE METROPOLITAN DISTRICT OF QUITO THROUGH THE APPLICATION OF THE SERVQUAL METHOD},
series = {11th International Technology, Education and Development Conference},
booktitle = {INTED2017 Proceedings},
isbn = {978-84-617-8491-2},
issn = {2340-1079},
doi = {10.21125/inted.2017.2263},
url = {http://dx.doi.org/10.21125/inted.2017.2263},
publisher = {IATED},
location = {Valencia, Spain},
month = {6-8 March, 2017},
year = {2017},
pages = {9581-9589}}
TY - CONF
AU - N. Sanchez-Choez AU - A. Dávila AU - J. Román-Vásquez
TI - THE QUALITY OF ELECTRONIC INVOICING IN UNIVERSITIES OF THE METROPOLITAN DISTRICT OF QUITO THROUGH THE APPLICATION OF THE SERVQUAL METHOD
SN - 978-84-617-8491-2/2340-1079
DO - 10.21125/inted.2017.2263
PY - 2017
Y1 - 6-8 March, 2017
CI - Valencia, Spain
JO - 11th International Technology, Education and Development Conference
JA - INTED2017 Proceedings
SP - 9581
EP - 9589
ER -
N. Sanchez-Choez, A. Dávila, J. Román-Vásquez (2017) THE QUALITY OF ELECTRONIC INVOICING IN UNIVERSITIES OF THE METROPOLITAN DISTRICT OF QUITO THROUGH THE APPLICATION OF THE SERVQUAL METHOD, INTED2017 Proceedings, pp. 9581-9589.
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