Abstract:

Given the challenges at the dawn of the century, by the industrial and technological revolutions, by the globalization of the economy and its consequences, by rapid advances in knowledge and applied technologies capable of changing profiles of human activity in very few years, major international organizations such as UNESCO, the European Commission proposed in the continental area formula answer as to promote "knowledge society", a term that implies not only the explanation of phenomena that are happening and will happen in the next decades but also provides the necessary response mechanisms of the citizens of that society.

The "knowledge society" must be based on "learning society" to provide to its citizens, permanent throughout life learners, cognitive tools to acquire new and changing information, new and different professional social roles, skills and many more subtle and technologically advanced skills and in the personal sphere, attitudes and values capable of produce adaptations to deep and probably different to many of acquired in childhood or adolescence changes.

The design and implementation of educational activities that integrate people with special needs is one of the prerequisites for a tutor, guide or modeler from a certain course, even more so when someone is working in virtual environments. For this reason it is necessary to identify and manage support to meet specific educational needs in virtual contexts.

Derived from this evidence, there is the implementation of systems that support students, but not only that, but at the same time, how to manage to achieve the objectives of the course in terms of academics, without neglecting the personal scope of student. To this end, this course will guide the social and educational interaction with different stakeholders in the community to promote development processes.

It is important that the online tutor recognizes the characteristics of student support systems from various perspectives through the analysis of different kind of proposals to identify the components of a viable one, with a comprehensive vision and formative impact; manage academic support actions for the institutional and educational work in applying strategies for them, and so on, to strengthen their practice as a trainer, rate the importance of student support systems in virtual environments, from the institutional perspective and through a person-centered approach to create a specific proposal that includes different types of service.

The proposed course “Management and Student Support” from the E-learning Master aims that by the end of the course, educational activities have been designed by the students to integrate people with special needs in a real project. Also, the tutor will support during fourteen weeks for virtual environments to be managed and interact in real social project and educationally with various stakeholders in the educational community.

Keywords:

e-learning, knowledge society, management involvement and student support system.