Abstract:

The liberalization, privatization, globalization and benchmarking has taken place in all sectors all over the world. Today it is a customer driven market rather than sellers. Today, customers expect quality in all aspects of their lives. Companies are doing everything possible to assure their customers of high quality of their products and services. The same is true with technical education. The stakeholders of this field want institutions to offer quality service.

There has been a considerable rise in the number of technical educational institutions offering education at various levels.The need for quality improvement has been intensified in recent times due to accelerated industrial growth, competition between institutions and demand of quality from government, management, administrators, parents and students. This need is forcing to undergo many changes in the institutions. The changes are so profound and accelerating that any attempt to respond them using established principles, models, practices and processes are likely to be out of order within a short span of time. Today, customers of technical institutions expect quality in all aspects of student lives. Institutions are doing everything possible to assure their stakeholders of high quality of their services. Various quality systems, tools, techniques and approaches viz., ISO 9001, TQM etc., are being adopted by educational institutes worldwide to achieve and improve their products and services. But these tools have certain limitations. Six sigma is one of the most accepted quality management systems all over the world.

The Six Sigma is significantly different than other change models applicable to educational institutions. Six Sigma offers a vehicle for technical institution to manage themselves effectively in the time of rapid changes and retain clear focus on the essential aims of technical education. Six Sigma apart from transforming students into customers enhances market acceptability,ensures the quality of inputs they have received. Every technical institution is different but most of the six-sigma principles are applicable to each and every institute.

This paper is a sincere attempt to introduce new and relevant quality change model of six sigma and develop institute level Six Sigma project plan for technical Institutions in India. The paper further details the various forms of resistance within & outside the institutions and strategies used by institutions to overcome resistance and ensure the impact of quality change within the system boundary.

Keywords:

Quality, Six Sigma, Technical Institute, Model, Resistance, Change.