About this paper

Appears in:
Pages: 4446-4469
Publication year: 2013
ISBN: 978-84-616-2661-8
ISSN: 2340-1079

Conference name: 7th International Technology, Education and Development Conference
Dates: 4-5 March, 2013
Location: Valencia, Spain

EFFICIENCY OF ISO 9001 IN PORTUGAL: A QUALITATIVE STUDY FROM A HOLISTIC THEORETICAL PERSPECTIVE

A. Portugal Dias1, I. Heras-Saizarbitoria2

1Instituto Superior de Contabilidade e AdministraĆ§Ć£o Porto (PORTUGAL)
2The University of the Basque Country UPV/EHU (SPAIN)
Purpose:
The purpose of this paper is to analyse the efficiency of ISO 9001 from a holistic theoretical approach where the Contingency theory, the Institutional theory and the Resources-Based View are integrated.

Design/methodology/approach:
The study was carried out in companies of different sectors of activity in Portugal, based on a qualitative methodology (interviews).

Findings:
An ISO 9001 characterisation was carried out on a theoretical framework approach and findings point out efficiency gains and revealed that the absence of ISO 9001 would work as a competitive disadvantage.

Research/limitations/implications:
A qualitative case study composed of six companies does not allow a generalization of issues and the scope of analysis of three different businesses suggests new approaches on different sectors of activity.

Practical implications:
The fact of the interviews having been undertaken under an ISO 9001 structure made it easier for companies to grasp the issues under investigation.

Originality/value:
The contribution of this research aims to reinforce the state of art as concerns the theoretical scope of analysis of these issues enriched by the case study achievement.
@InProceedings{PORTUGALDIAS2013EFF,
author = {Portugal Dias, A. and Heras-Saizarbitoria, I.},
title = {EFFICIENCY OF ISO 9001 IN PORTUGAL: A QUALITATIVE STUDY FROM A HOLISTIC THEORETICAL PERSPECTIVE},
series = {7th International Technology, Education and Development Conference},
booktitle = {INTED2013 Proceedings},
isbn = {978-84-616-2661-8},
issn = {2340-1079},
publisher = {IATED},
location = {Valencia, Spain},
month = {4-5 March, 2013},
year = {2013},
pages = {4446-4469}}
TY - CONF
AU - A. Portugal Dias AU - I. Heras-Saizarbitoria
TI - EFFICIENCY OF ISO 9001 IN PORTUGAL: A QUALITATIVE STUDY FROM A HOLISTIC THEORETICAL PERSPECTIVE
SN - 978-84-616-2661-8/2340-1079
PY - 2013
Y1 - 4-5 March, 2013
CI - Valencia, Spain
JO - 7th International Technology, Education and Development Conference
JA - INTED2013 Proceedings
SP - 4446
EP - 4469
ER -
A. Portugal Dias, I. Heras-Saizarbitoria (2013) EFFICIENCY OF ISO 9001 IN PORTUGAL: A QUALITATIVE STUDY FROM A HOLISTIC THEORETICAL PERSPECTIVE, INTED2013 Proceedings, pp. 4446-4469.
User:
Pass: