Abstract:

The quality management system, as the essential component of overall management in any organization, must allow actions/procedures for continuous improvement. This paper presents a case study realized at the “Lucian Blaga” University of Sibiu, Faculty of Engineering, with the purpose of improving the educational management. The international approaches for improving the quality of education are very complex and various instruments of quality could be used. The purpose of this case study is to present a project based on solving the existing problem using the six sigma methodology. The most obvious problem facing the organization is related to the lack of involvement of the students in the research and inovation projects.

Using 6 Sigma methodologies, an analysis of the educational process and a problem-solving project was realized. In order to identify the causes, a brainstorm session was organized, after which the cause-effect diagram was established. The Pareto analysis, realized through a simple questionnaire, measured the frequency of cases identified, which allowed to establish and highlight the main causes. After the evaluation of the improvement alternatives, the team established corrective actions, resources and responsibilities and developed a plan for future action.

Keywords:

6 Sigma, education, improvement, process, quality.