Universidad Complutense de Madrid (SPAIN)
About this paper:
Appears in: ICERI2011 Proceedings
Publication year: 2011
Pages: 5211-5218
ISBN: 978-84-615-3324-4
ISSN: 2340-1095
Conference name: 4th International Conference of Education, Research and Innovation
Dates: 14-16 November, 2011
Location: Madrid, Spain
The Faculty of Dentistry (Complutense University of Madrid) covers the complete dental treatment of children. It is considered very important to know both our patients’ and their legal tutor’s opinion regarding the services our clinic offers. Hence, the following project has been carried out after implementing certain measures suggested by parents and children in a study accomplished twelve months ago.

1. To asses the degree of satisfaction of our patients regarding the following points: a) agility of the process, b) access to the clinic; c) waiting-room; d) treatment given by assistants, teachers and students; e) cost; f) satisfaction levels during the treatment and concerning the final results.
2. Establish if there has been an improvement considering our patient’s levels of satisfaction after having applied the measures suggested twelve months ago.

Material and Methods: To know if the quality of our services has improved along the past year comparing the data obtained using surveys answered in 2010 and at the present time. The study consists of two surveys, one completed by the children, and a second one filled in by their parents, that allow us to look into the following points: a) reception of the paediatric patient; and b) paediatric dentistry; 50 surveys have been accounted, filled in by people chosen randomly, and with the data obtained we have developed the study.
Results and Conclusions:
1. It is vital to consider the possibility of enhancing the quality of the services offered in the paediatric dental clinic.
2. After applying the measures suggested by parents on the project carried out twelve months ago the present results reveal considerable improvement on the levels of satisfaction of both parents and children.
Quality control, paediatric dentistry, comparative.