About this paper

Appears in:
Pages: 5211-5218
Publication year: 2011
ISBN: 978-84-615-3324-4
ISSN: 2340-1095

Conference name: 4th International Conference of Education, Research and Innovation
Dates: 14-16 November, 2011
Location: Madrid, Spain

QUALITY CONTROL IN PAEDIATRIC DENTISTRY TWELVE-MONTH COMPARATIVE STUDY

P. Planells, G. del Castillo, E. Martinez, C. Martinez

Universidad Complutense de Madrid (SPAIN)
The Faculty of Dentistry (Complutense University of Madrid) covers the complete dental treatment of children. It is considered very important to know both our patients’ and their legal tutor’s opinion regarding the services our clinic offers. Hence, the following project has been carried out after implementing certain measures suggested by parents and children in a study accomplished twelve months ago.

Objectives:
1. To asses the degree of satisfaction of our patients regarding the following points: a) agility of the process, b) access to the clinic; c) waiting-room; d) treatment given by assistants, teachers and students; e) cost; f) satisfaction levels during the treatment and concerning the final results.
2. Establish if there has been an improvement considering our patient’s levels of satisfaction after having applied the measures suggested twelve months ago.

Material and Methods: To know if the quality of our services has improved along the past year comparing the data obtained using surveys answered in 2010 and at the present time. The study consists of two surveys, one completed by the children, and a second one filled in by their parents, that allow us to look into the following points: a) reception of the paediatric patient; and b) paediatric dentistry; 50 surveys have been accounted, filled in by people chosen randomly, and with the data obtained we have developed the study.
Results and Conclusions:
1. It is vital to consider the possibility of enhancing the quality of the services offered in the paediatric dental clinic.
2. After applying the measures suggested by parents on the project carried out twelve months ago the present results reveal considerable improvement on the levels of satisfaction of both parents and children.
@InProceedings{PLANELLS2011QUA,
author = {Planells, P. and del Castillo, G. and Martinez, E. and Martinez, C.},
title = {QUALITY CONTROL IN PAEDIATRIC DENTISTRY TWELVE-MONTH COMPARATIVE STUDY},
series = {4th International Conference of Education, Research and Innovation},
booktitle = {ICERI2011 Proceedings},
isbn = {978-84-615-3324-4},
issn = {2340-1095},
publisher = {IATED},
location = {Madrid, Spain},
month = {14-16 November, 2011},
year = {2011},
pages = {5211-5218}}
TY - CONF
AU - P. Planells AU - G. del Castillo AU - E. Martinez AU - C. Martinez
TI - QUALITY CONTROL IN PAEDIATRIC DENTISTRY TWELVE-MONTH COMPARATIVE STUDY
SN - 978-84-615-3324-4/2340-1095
PY - 2011
Y1 - 14-16 November, 2011
CI - Madrid, Spain
JO - 4th International Conference of Education, Research and Innovation
JA - ICERI2011 Proceedings
SP - 5211
EP - 5218
ER -
P. Planells, G. del Castillo, E. Martinez, C. Martinez (2011) QUALITY CONTROL IN PAEDIATRIC DENTISTRY TWELVE-MONTH COMPARATIVE STUDY, ICERI2011 Proceedings, pp. 5211-5218.
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