@InProceedings{PIRESDEAVELAR2012SER,
author = {Pires de Avelar, J. and Luiz Gomes, R. and Jos{\'{e}} Carpintero Rezende, E. and Polisseni Cordeiro, H.},
title = {SERVICE DESIGN: UNDERSTANDING SCENARIOS, ANALYSIS AND POSSIBILITIES OF INSERTION},
series = {6th International Technology, Education and Development Conference},
booktitle = {INTED2012 Proceedings},
isbn = {978-84-615-5563-5},
issn = {2340-1079},
publisher = {IATED},
location = {Valencia, Spain},
month = {5-7 March, 2012},
year = {2012},
pages = {2847-2856}}
TY - CONF
AU - J. Pires de Avelar
AU - R. Luiz Gomes
AU - E. José Carpintero Rezende
AU - H. Polisseni Cordeiro
TI - SERVICE DESIGN: UNDERSTANDING SCENARIOS, ANALYSIS AND POSSIBILITIES OF INSERTION
SN - 978-84-615-5563-5/2340-1079
PY - 2012
Y1 - 5-7 March, 2012
CI - Valencia, Spain
JO - 6th International Technology, Education and Development Conference
JA - INTED2012 Proceedings
SP - 2847
EP - 2856
ER -
J. Pires de Avelar, R. Luiz Gomes, E. José Carpintero Rezende, H. Polisseni Cordeiro (2012) SERVICE DESIGN: UNDERSTANDING SCENARIOS, ANALYSIS AND POSSIBILITIES OF INSERTION, INTED2012 Proceedings, pp. 2847-2856.