Abstract:

In this release we present the results of a pilot project aimed to develop a management model that allows and facilitates the business learning process in a permanent way through collaborative communities based in knowledge networks.
In order to reach this general objective, we enable the creation of horizontal communities inside of the companies (without any given hierarchy) where an interdisciplinary group of employees (from different areas) associate intentionally, not only to develop and increase the quality of their work, but also to create and strengthen the cooperation, using the available resources and capabilities and making possible the free flow of inter-organizational knowledge.
The system is programmed as a virtual mechanism between the agents, in order to foster the cooperation in the solution of knowledge and technological challenges which represent everyday problems in any given company (practical and real problems that can be solved through a raise of knowledge in the employees based in reciprocity, trust and exchange).
With the kick off of the project we’ve proven that the system promotes the implication and commitment of the employees with their involvement in the creation of Communities of Interest, defined by the diverse business lines of the company, naturally allowing the embody of the knowledge and capabilities that at the same time allow the generation of new ones.
Communities generate solutions to problems and at the same time they generate a chain of knowledge that allows spontaneous and collaborative self-growth according to the cycle of the problem.
Problem --> solution --> Knowledge --> problem --> solution --> knowledge -->…

Keywords:

Knowledge management, community of interest, business learning.