Abstract:

Integrated enterprise management systems help business decisions making and increase company's efficiency. The deployment of these systems is an essential step for businesses, but the system maintenance stage is also crucial. Often the responsible employees are faced with the dilemma of whether to maintain the system themselves or to surrender this responsibility to an outside company. The choice is even more difficult when the solution is based on new data storage approaches.

The main storage options are data center, cloud service, or own data storage. Each option requires a maintaining structural unit with specific employee characteristics. In the last years there has been seen the assignment of the activity of maintaining to an internal structure for the company or the so called insourcing.

In line with dynamically changing technologies, integrated management systems are becoming more adaptable, offering functionalities such as decision support, machine learning, predictions and forecasts. Successful execution of management system maintenance activities and in accordance the choice of data storage approach require new employee competencies.

In this article, based on an analysis of new data storage approaches in the context of insourcing, the competencies that maintenance employees must have in order to support the effective management of the company are defined. The results obtained show that new maintaining structures radically change their importance and are recognized as knowledge driven technology innovation centers.

Keywords:

Analysis, data storage, management, maintenance, skills.