Abstract:

When analyzing modern education it is necessary to recognize the role of information and communication technologies that provide new opportunities in the educational process and its improvement.

The report analyzes projects for improving the management of all activities and processes within an university information environment and in particular at the University of Library Studies and Information Technologies (ULSIT). The new functionalities for the system of quality education management and research have been tested. An elaborated knowledge management system in a single department is presented. The implementation of the projects is part of the overall vision of modernization, increasing students’ satisfaction and the future development of universities. The positive results and experience are an example of good practices that should become available to the widest possible range of young people.

The overall objective of one of the projects of the University of Library Studies and Information Technologies is improvement of the management systems of all activities and processes. To the Specific objectives of the project we can relate the following:
• analyzing, setting up and improving the internal procedure rules, including measurable indicators as well, for quality management at ULSIT;
• development and improvement of the mechanisms and procedures for feedback from stakeholders;
• development and modernization of the system of increasing the competence and motivation of faculty and staff at ULSIT;
• improving the quality of governance in ULSIT, by taking a series of measures contributing to making better management decisions at the higher school and development and integration of the information resources;
• creating mechanisms for adequate management through economization and increasing the efficiency of activities, inherent to the university.

Keywords:

Education, management, modern information environment, knowledge management system.