PERFORMANCE EVALUATION OF ERP SYSTEMS TRAINING PROGRAM

The training level can directly contribute to a more extensive utilization of business information systems and increase the organization’s productivity. Investment into training and personal development of employees is meant to provide for the realization of business goals, as well as improvements of business results. Since “Every hour of needed end-user training is worth an average of five hours to the enterprise.” (Gartner Group Research Note), it is necessary to measure the effectiveness of the training program for the purpose of directing its activities towards the desired goals. Being more and more accepted by business in general, integrated software solutions have become today a standard for more effective economic operations. ERP systems offer reliable use and integration of all the functions of a business system. Due to frequent unclear defining of the individuals’ tasks, authorizations and roles, initial problems occur in the utilization of information systems after their introduction. Balanced Scorecard is a strategic tool that takes into account the impact of intangible assets on the creation of value, and evaluates nonfinancial key performance indicators to measure the company’s progress. The aim of the paper is to point out effectivness of the ERP training program.