About this paper

Appears in:
Pages: 6068-6074
Publication year: 2012
ISBN: 978-84-615-5563-5
ISSN: 2340-1079

Conference name: 6th International Technology, Education and Development Conference
Dates: 5-7 March, 2012
Location: Valencia, Spain

PERFORMANCE EVALUATION OF ERP SYSTEMS TRAINING PROGRAM

O. Pantelic, D. Vujaklija, A. Pajic

Faculty of Organizational Sciences (SERBIA)
The training level can directly contribute to a more extensive utilization of business information systems and increase the organization’s productivity. Investment into training and personal development of employees is meant to provide for the realization of business goals, as well as improvements of business results. Since “Every hour of needed end-user training is worth an average of five hours to the enterprise.” (Gartner Group Research Note), it is necessary to measure the effectiveness of the training program for the purpose of directing its activities towards the desired goals. Being more and more accepted by business in general, integrated software solutions have become today a standard for more effective economic operations. ERP systems offer reliable use and integration of all the functions of a business system. Due to frequent unclear defining of the individuals’ tasks, authorizations and roles, initial problems occur in the utilization of information systems after their introduction. Balanced Scorecard is a strategic tool that takes into account the impact of intangible assets on the creation of value, and evaluates nonfinancial key performance indicators to measure the company’s progress. The aim of the paper is to point out effectivness of the ERP training program.
@InProceedings{PANTELIC2012PER,
author = {Pantelic, O. and Vujaklija, D. and Pajic, A.},
title = {PERFORMANCE EVALUATION OF ERP SYSTEMS TRAINING PROGRAM},
series = {6th International Technology, Education and Development Conference},
booktitle = {INTED2012 Proceedings},
isbn = {978-84-615-5563-5},
issn = {2340-1079},
publisher = {IATED},
location = {Valencia, Spain},
month = {5-7 March, 2012},
year = {2012},
pages = {6068-6074}}
TY - CONF
AU - O. Pantelic AU - D. Vujaklija AU - A. Pajic
TI - PERFORMANCE EVALUATION OF ERP SYSTEMS TRAINING PROGRAM
SN - 978-84-615-5563-5/2340-1079
PY - 2012
Y1 - 5-7 March, 2012
CI - Valencia, Spain
JO - 6th International Technology, Education and Development Conference
JA - INTED2012 Proceedings
SP - 6068
EP - 6074
ER -
O. Pantelic, D. Vujaklija, A. Pajic (2012) PERFORMANCE EVALUATION OF ERP SYSTEMS TRAINING PROGRAM, INTED2012 Proceedings, pp. 6068-6074.
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