Abstract:

Internal feedback systems are important for the growth of every entity and as Higher Education Institutions are gradually defining new routes for greater accountability and teaching effectiveness, feedback systems provide some answers to improvement in educational outcomes. The design of a school performance feedback system for Higher Education Institutions would ensure that information regarding the performance of the various key stakeholders in the institution have adequate information to help them improve upon performance. School improvement is the main objective for the design of this feedback system but on the other hand the issue of accountability and the promotion of school choice by parents, students and other cooperate bodies who wish to enroll their staff is very important.
The content of the information on the school’s performance would be identified as broad. Thus, school performance under this context would be a contextualized measure for fair comparison, adjusted to take account of the factors beyond the control of the school which is also termed as ‘value added’. Another factor that would be considered would be the issue of performance under the system which would include absolute performance measures and may equally relate to non-academic outcomes of schooling such as behavioural and affective.
The information that would be provided on the functioning of Higher Education Institutions would relate to organizational and school-process measures such as resource spent, subject matter taught, the instructional method used, the structure of the organizational structure of the institution and the nature of school leadership.

Keywords:

Internal feedback, accountability, performance feedback, value added, learning outcomes.