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Appears in:
Pages: 6840-6846
Publication year: 2020
ISBN: 978-84-09-24232-0
ISSN: 2340-1095
doi: 10.21125/iceri.2020.1467

Conference name: 13th annual International Conference of Education, Research and Innovation
Dates: 9-10 November, 2020
Location: Online Conference

EXPLORING THE FACTORS AFFECTING THE IMPLEMENTATION OF KNOWLEDGE MANAGEMENT SYSTEMS IN TRANSNET PIPELINES, DURBAN

K. Ngwane, N. Mthembu

Durban University of Technology (SOUTH AFRICA)
In the fast changing business environment, knowledge has become the pillar of every organisation in creating sustainable competitiveness. The goal of Knowledge Management (KM) and Knowledge Management Systems (KMS) is to assist organisations to act intelligently in promoting continuity, success and to make an organisation realise the best value of its knowledge assets. It is also for maximising an organisation’s effectiveness and competitive advantage. This study sought to investigate factors affecting the implementation of Knowledge Management Systems (KMS) at Transnet Pipelines (TPL) in Durban, challenges faced during the process as well as the strategies that can be put into place to improve the implementation of knowledge management systems at TPL. This qualitative study involved conducting telephonic semi structured interviews with ten participants. Results were analysed using thematic analysis.

The analysis of the findings identified challenges at TPL such as lack of clearly defined KM strategy, poor management communication and engagement with the organisation’s staff members, lack of awareness and knowledge about KMS and lack of skills and training in the KM and KMS discipline. A few respondents are confident in TPL’s ability to implement KMS and there is evidence that work is in progress to improve processes for the successful implementation of KMS.

The following high level recommendations are suggested to improve the successful implementation of KMS at TPL: Develop KM strategy; Improve Communications and Awareness of KM and KMS, develop organisational culture that supports KM and KMS initiatives, improve top management support, provide training and financial support. Furthermore, TPL need to develop a change management strategy to ensure smooth transition and implementation. Most importantly, top management must drive the KM initiative and practice visible leadership.
@InProceedings{NGWANE2020EXP,
author = {Ngwane, K. and Mthembu, N.},
title = {EXPLORING THE FACTORS AFFECTING THE IMPLEMENTATION OF KNOWLEDGE MANAGEMENT SYSTEMS IN TRANSNET PIPELINES, DURBAN},
series = {13th annual International Conference of Education, Research and Innovation},
booktitle = {ICERI2020 Proceedings},
isbn = {978-84-09-24232-0},
issn = {2340-1095},
doi = {10.21125/iceri.2020.1467},
url = {http://dx.doi.org/10.21125/iceri.2020.1467},
publisher = {IATED},
location = {Online Conference},
month = {9-10 November, 2020},
year = {2020},
pages = {6840-6846}}
TY - CONF
AU - K. Ngwane AU - N. Mthembu
TI - EXPLORING THE FACTORS AFFECTING THE IMPLEMENTATION OF KNOWLEDGE MANAGEMENT SYSTEMS IN TRANSNET PIPELINES, DURBAN
SN - 978-84-09-24232-0/2340-1095
DO - 10.21125/iceri.2020.1467
PY - 2020
Y1 - 9-10 November, 2020
CI - Online Conference
JO - 13th annual International Conference of Education, Research and Innovation
JA - ICERI2020 Proceedings
SP - 6840
EP - 6846
ER -
K. Ngwane, N. Mthembu (2020) EXPLORING THE FACTORS AFFECTING THE IMPLEMENTATION OF KNOWLEDGE MANAGEMENT SYSTEMS IN TRANSNET PIPELINES, DURBAN, ICERI2020 Proceedings, pp. 6840-6846.
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