Abstract:

Romania has registered progress in recent years, as a result of the implementation of some strategies national managerial policies adopted for the purpose of education and development of the users of the public services provided. The strategy regarding professional training for the public administration, the strategy regarding the development of the public function, the National Strategy for the Digital Agenda of Romania are some of the strategic documents adopted for digital governance and the management of electronic public services at the level of the public administration in our country.

The study presents the efforts made to carry out the education processes by developing the websites of public institutions, through which citizens have easy access to the services offered. An important objective of the study aims to analyze the evolution of the degree of use of e-government services by Romanian citizens for the period between 2010 and 2021.

Research methods through documentation, analysis and comparison of data are applied in order to measure the level of development of digitization through e-government services at the national level, but also their impact.

The analysis shows that although important steps have been taken in the field of digitization, the collected data revealed values below 10% in terms of the use of the Internet by citizens, in their interaction with public authorities.

The study proposes a series of measures oriented towards learning and development to increase the degree of use of electronic services by Romanian citizens.

Keywords:

Education, informational society, digital government, public services.