Abstract:

The purpose of the proposal is to evaluate the potential of the innovative TechPeopleCare digital literacy methodology, individual and without a teacher, to solve the problem of social exclusion currently suffered in cities, increasingly digital, by the most vulnerable groups that are not yet users of new technologies (elderly people, immigrant groups, recently unemployed with online training demands, etc.) .
The TechPeopleCare methodology puts into practice an inclusive digital literacy based on individual learning that uses self-contained audiovisual materials for training, so no teacher is needed. This training can be replicated without limit, therefore, the possibility of indefinitely reusing the content over time guarantees the sustainability and scalability of the digital literacy process.
In these moments of health crisis, in which we are verifying the importance of access to information and digital services, we are seeing how in exceptional situations of temporary confinement our elders are isolated, both from the social point of view and from the side of access to digital health information and services. Our proposal aims to offer municipalities an innovative alternative for digital inclusion that allows our elders and citizens in general access to digital services. The objective is to demonstrate that, from the municipalities, a paradigm shift in digital literacy can be achieved that adapts perfectly to the new reality and allows social distancing (without groups). The aim is for citizens not only to benefit from it in exceptional situations, such as the ones we are currently experiencing, but also to improve their quality of life in general. At a practical level, it is intended to carry out training pilots with the innovative format proposed by the proposal. In these pilots, digital literacy will be offered for the use of computers, especially oriented towards access to accessible videoconferencing and the online health services of the Madrid Health Service available to citizens.
Municipal digital literacy policies are scattered among areas for the elderly, social inclusion of immigrants, minorities and vulnerable groups, help for refugees, training for access to employment, etc. The dispersion, high cost and low scalability of public digital literacy policies joins the current inability to continue with the face-to-face format due to the difficulty of opening public centers and the incompatibility of group training with social distancing rules . An in-depth study of the public and private agents involved in digital literacy processes at the municipal level is important, studying their resources, problems (classic and emerging in the new reality). The MIDAS project intends to carry out this study, carry out pilots in various infrastructures related to the public management of this need (day centers, private companies that manage residences for the elderly, NGOs, etc.) and provide, as a result of this project, a municipal alternative of mass literacy (individual and without a face-to-face teacher) to adapt town halls to the new reality that demands the approach of the most vulnerable sectors of the citizenry to new technologies.

Keywords:

Digital literacy, digital inclusion, municipal policies, digital education, digital training, innovative education.