IMPLEMENTING A NEW SYSTEM OF PRACTICAL CLIENT INTERVIEWING SEMINARS

P. Moyano-Cires, J. Del Pino

Complutense University of Madrid (SPAIN)
The European Higher Education Area (EHEA) aims to implement a change in the university system, going from a largely theoretical classes system to a more practical teaching of the different areas that a law degree covers.

Former academic plans were designed to provide students with the theoretical knowledge that they needed to manage in forensic practice, while new plans also aim to provide students with practical tools for their future professional development.

Within the task of providing the students with the tools necessary for their future preofesional practice in the field of law and thinking about their future forensic practice, a useful tool can be workshops that gives students the necessary guidelines to prepare and conduct client interviews, providing them not only with the basic rules of dealing with customers but teaching them with practical student-student exemplifications which is the normal development of these types of meetings with customers; for example teaching them how to engage contact with a client to easily explain the best course of action to solve the problem that the client has or teaching them how to get the most information possible out of a client that has doubts about confidentiality while reasuring him or her that there will be no breach of confidentiality.

All this will allow the students in their future daily practice to be able to solve the particular problems posed by each customer providing quality legal service.