Abstract:

Based on the results of the InsideMe project, an educational program has been designed for healthcare professionals working in fertility clinics. The primary goal of this program is to empower healthcare professionals to provide high-quality and empathetic psychosocial support to patients in this specific healthcare context and under challenging life circumstances.

The education focuses on enhancing interpersonal skills necessary for effective communication, emotional support, and managing complex situations in clinical practice. Particular attention is given to empathy as a key component of healthcare. Participants learn how to use active listening, emotional validation, and tailored communication to meet patients’ needs, thereby reducing patient stress and increasing trust in the medical team.

A central theme of the program is emotional intelligence, emphasizing the development of the ability to recognize and regulate one's own emotions and empathically understand the emotions of patients. Practical tools are provided for conflict resolution and navigating difficult conversations, including delivering bad news. Participants acquire skills to offer emotional support to patients and families facing serious diagnoses and uncertain treatment outcomes while maintaining clear and professional communication.

The program integrates theoretical content with practical exercises, such as role-playing and real-life scenarios, enabling participants to practice and refine specific skills while addressing potential challenges in clinical practice. A special focus is placed on equipping healthcare professionals to manage the emotional demands of their roles, prevent burnout, and maintain professional boundaries through self-reflection and the use of mental health resources.

Moreover, the program encourages teamwork among healthcare professionals to deliver holistic care that integrates both medical and psychosocial aspects of treatment. By fostering collaboration, the program aims to improve patient care outcomes and enhance team dynamics.

In addition to providing immediate benefits in clinical settings, this education emphasizes the importance of continuous professional development and lifelong learning. In a field as dynamic as healthcare, where psychosocial and communication skills are critical, periodic training and skill renewal are essential. By integrating empathy and expertise, this program not only enhances the quality of care but also contributes to a more resilient and humane healthcare environment, ensuring long-term benefits for patients and professionals alike.

Acknowledgement:
This work was supported by the Science Fund of the Republic of Serbia, #GRANT No 1568, Identity Crisis in Women Facing Infertility: Mixed Methods Approach – InsideMe.

Keywords:

Healthcare education, empathy, psychosocial support, emotional intelligence, lifelong learning.