Abstract:

The wheels of the Industrial Revolution propel the progression of society, while the societal transformation mirrors the imminent Industrial Revolution acknowledged within the contexts of Industry 4.0. Notably, the rapid progress of technological innovation has had a significant impact on various sectors, including the field of education. Consequently, contemporary universities are tasked with delivering a heightened level of service quality to align with evolving industrial trends, emphasizing human innovation and collaboration within shared digital environments. The introduction of digital platforms and distance learning represent key changes in how education is approached, providing the various tools and resources that support learning, teaching, research and administrative processes. Hence, this paper seeks to define a measuring instrument for quality variables in online higher education through factors such as tangibility, reliability, readiness, assurance of digital platforms, and empathy in their use. Examining the correlation between defined quality variables in higher education through the use of digital platforms will provide a clear insight into the direction and strength of the relationship that exists between quality variables, emphasizing their positive relationship. These findings provide a basis for constructing a framework to enhance the quality of digital platforms in the Industry 4.0 era, contributing to the foundational elements for developing Society 5.0.

Keywords:

Digital Platforms, Higher Education, Industry 4.0, SEM.