About this paper

Appears in:
Pages: 5244-5254
Publication year: 2016
ISBN: 978-84-608-5617-7
ISSN: 2340-1079
doi: 10.21125/inted.2016.0253

Conference name: 10th International Technology, Education and Development Conference
Dates: 7-9 March, 2016
Location: Valencia, Spain

SERVICE DESIGN WITH COMMUNITIES IN AFRICA: THE CASE OF UFISA

S. Miettinen1, V. du Preez2, J. van Dugteren2, R. Moalosi3, S. Molokwane3, S. Luojus4

1University of Lappland (FINLAND)
2Cape Peninsula University of Technology (SOUTH AFRICA)
3University of Botswana (BOTSWANA)
4Laurea University of Applied Sciences (FINLAND)
The goal of this study was to investigate how service design can be utilised in the community centred design in Africa and what type of service design processes could benefit local communities? The paper argues that service design and community centred design have a similar ethos. Service design can be utilised to include community members and stakeholders in the community centred development process. This makes service design a practical and participatory development tool in the African context and an important tool for societal change. The study was focused on the case studies of the User-centred design for Innovative Services and Applications (UFISA) project that was developed around an important multi-disciplinary area of education, technical and societal development and user-centred design of information and communication services for the communities in Africa. The research data collected during two UFISA intensive courses where service design methods were implemented. The two community development cases were in South Africa (2013) and Botswana (2014). The data was analysed by systematic coding and categorization in order to develop a synthesis which captures empirical eveidence. The within-case analysis was used to describe the themes and concepts that emerged from the data. Based on on the outcome of the study, the paper proposes a service design process that can be applied to an African development context to solve societal challenges.
@InProceedings{MIETTINEN2016SER,
author = {Miettinen, S. and du Preez, V. and van Dugteren, J. and Moalosi, R. and Molokwane, S. and Luojus, S.},
title = {SERVICE DESIGN WITH COMMUNITIES IN AFRICA: THE CASE OF UFISA},
series = {10th International Technology, Education and Development Conference},
booktitle = {INTED2016 Proceedings},
isbn = {978-84-608-5617-7},
issn = {2340-1079},
doi = {10.21125/inted.2016.0253},
url = {http://dx.doi.org/10.21125/inted.2016.0253},
publisher = {IATED},
location = {Valencia, Spain},
month = {7-9 March, 2016},
year = {2016},
pages = {5244-5254}}
TY - CONF
AU - S. Miettinen AU - V. du Preez AU - J. van Dugteren AU - R. Moalosi AU - S. Molokwane AU - S. Luojus
TI - SERVICE DESIGN WITH COMMUNITIES IN AFRICA: THE CASE OF UFISA
SN - 978-84-608-5617-7/2340-1079
DO - 10.21125/inted.2016.0253
PY - 2016
Y1 - 7-9 March, 2016
CI - Valencia, Spain
JO - 10th International Technology, Education and Development Conference
JA - INTED2016 Proceedings
SP - 5244
EP - 5254
ER -
S. Miettinen, V. du Preez, J. van Dugteren, R. Moalosi, S. Molokwane, S. Luojus (2016) SERVICE DESIGN WITH COMMUNITIES IN AFRICA: THE CASE OF UFISA, INTED2016 Proceedings, pp. 5244-5254.
User:
Pass: