About this paper

Appears in:
Pages: 8389-8394
Publication year: 2018
ISBN: 978-84-09-05948-5
ISSN: 2340-1095
doi: 10.21125/iceri.2018.0525

Conference name: 11th annual International Conference of Education, Research and Innovation
Dates: 12-14 November, 2018
Location: Seville, Spain

THE FLAWS OF KNOWLEDGE MANAGEMENT PROCESSES HINDERING WORKPLACE LEARNING IN SMES: A MULTIPLE CASE STUDY

A. Michna1, R. Kmieciak1, K. Brzostek2

1Silesian University of Technology (POLAND)
2KGHM Polska Miedź S.A. (POLAND)
The importance of workplace learning in contemporary organizations is increasing, which results from the dynamically changing environment and the need to compete based on creativity, new competences and innovation.

Workplace learning is understood as ‘a process whereby people, as a function of completing their organizational tasks and roles, acquire knowledge, skills, and attitudes that enhance individual and organizational performance’ (Hicks et al., 2007). The literature on the subject points to many barriers for workplace learning: financial constraints, lack of access, technological constraints, personal and interpersonal constraints, structural and cultural constraints, content / delivery, power relations, and fast pace of change (Crouse et al., 2011). In small and medium-sized enterprises (SMEs), most of these barriers are further strengthened due to the specificity of these companies, whose operation is associated with a number of restrictions. Systemic reduction of these barriers would be possible through improvement and development of knowledge management processes.

Empirical research was conducted in selected SMEs, whose aim was to diagnose knowledge management (using the author’s own questionnaire). The obtained results showed which processes require improvement and to what extent, in order not to inhibit workplace learning. The obtained results will help companies consciously shape knowledge management processes so that they support workplace learning.
@InProceedings{MICHNA2018FLA,
author = {Michna, A. and Kmieciak, R. and Brzostek, K.},
title = {THE FLAWS OF KNOWLEDGE MANAGEMENT PROCESSES HINDERING WORKPLACE LEARNING IN SMES: A MULTIPLE CASE STUDY},
series = {11th annual International Conference of Education, Research and Innovation},
booktitle = {ICERI2018 Proceedings},
isbn = {978-84-09-05948-5},
issn = {2340-1095},
doi = {10.21125/iceri.2018.0525},
url = {http://dx.doi.org/10.21125/iceri.2018.0525},
publisher = {IATED},
location = {Seville, Spain},
month = {12-14 November, 2018},
year = {2018},
pages = {8389-8394}}
TY - CONF
AU - A. Michna AU - R. Kmieciak AU - K. Brzostek
TI - THE FLAWS OF KNOWLEDGE MANAGEMENT PROCESSES HINDERING WORKPLACE LEARNING IN SMES: A MULTIPLE CASE STUDY
SN - 978-84-09-05948-5/2340-1095
DO - 10.21125/iceri.2018.0525
PY - 2018
Y1 - 12-14 November, 2018
CI - Seville, Spain
JO - 11th annual International Conference of Education, Research and Innovation
JA - ICERI2018 Proceedings
SP - 8389
EP - 8394
ER -
A. Michna, R. Kmieciak, K. Brzostek (2018) THE FLAWS OF KNOWLEDGE MANAGEMENT PROCESSES HINDERING WORKPLACE LEARNING IN SMES: A MULTIPLE CASE STUDY, ICERI2018 Proceedings, pp. 8389-8394.
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