DIGITAL LIBRARY
TOTAL QUALITY MANAGEMENT PRACTICES RELATED TO HUMAN TALENT MANAGEMENT AND THE GENERATION OF INNOVATION IN THE HIGHER EDUCATION INSTITUTIONS: A LITERATURE REVIEW
1 Universidad Técnica del Norte (ECUADOR)
2 Universidad Politécnica de Valencia (SPAIN)
About this paper:
Appears in: ICERI2022 Proceedings
Publication year: 2022
Pages: 4203-4212
ISBN: 978-84-09-45476-1
ISSN: 2340-1095
doi: 10.21125/iceri.2022.1020
Conference name: 15th annual International Conference of Education, Research and Innovation
Dates: 7-9 November, 2022
Location: Seville, Spain
Abstract:
The main objective of this work is to contribute to the literature that analyzes total quality management (TQM) practices related to human talent management (HTM) and the generation of innovation in the Higher Education Institutions (HEIs). To do this, a systematic review of the literature on the subject is carried out, using the following databases Elsevier (Science Direct), Springer and Taylosr & Francis. The most important findings in the literature review suggest that effective human talent management can be related to or depend to a large extent on the quality practices that are implemented within the institutions, considering innovation as a mediating variable that promotes the development of skills and competencies, leadership for decision making, and management of effective staff relationships for the continuous improvement of processes and the satisfaction of internal and external customers. Therefore, relationships can be managed and measured considering the level of staff education and training. The presented conclusions of the analysis can serve as a basis for future studies on the TQM practices associated with human talent management, a determining factor in developing an institution's capacity for innovation.
Keywords:
Management, human talent, quality, innovation, organization.