Abstract:

The topic of students’ satisfaction in studies is not new but always very important for programme developers and administrators as allows properly react to students’ and market needs. High satisfaction in studies as indicate a lot of researches (Bilups, 2008; Douglas, Douglas and Barnes, 2006; Garcia-Aracil, 2009; Jamleske, 2009; Tesema, Ready and Yu, 2012 etc) has a direct impact on study results as higher satisfaction usually implies higher numbers of successful graduates and fewer study failures, improved study environment and increased attractiveness of higher education institution.

In analyzing different students’ satisfaction aspects the main attention is devoted to the satisfaction with major curriculum, however, other factors like development of analytical skills, communication and social skills, the quality of infrastructure or teaching process, and quality of offered services have a tangible impact on students’ satisfaction.

We did a research of students’ satisfaction in studies at big faculty (over 3000 students). Analysis is based on the multi-year surveys of students and graduates in economics and management at the Faculty of Economics of Vilnius University. Satisfaction in studies and its major factors such as curriculum, teaching skills, gender and service quality and their relationship to learning outcomes are analyzed in such dimensions as study cycles (master and bachelor), study programmes (more than 10), study forms (full and part time). A special attention is given to the satisfaction of students studying in English and foreign students, students having job or devoting full time to studies.

Keywords:

Survey, study satisfaction, study programme.