About this paper

Appears in:
Pages: 8452-8459
Publication year: 2018
ISBN: 978-84-697-9480-7
ISSN: 2340-1079
doi: 10.21125/inted.2018.2044

Conference name: 12th International Technology, Education and Development Conference
Dates: 5-7 March, 2018
Location: Valencia, Spain

CAPTURING, ENCODING, EXPLAINING AND SHARING: A CASE STUDY IN A PUBLIC ORGANIZATION

E. Marques Júnior1, J. P. Albino2, E. M. R. Marques2, E. Zambelo3, M. C. Vitoreli3

1Faculdade de Agudos (BRAZIL)
2UNESP (BRAZIL)
3USC (BRAZIL)
The purpose of this paper is to present a case study of knowledge management emphasizing the capturing, encoding, sharing and dissemination of this knowledge, following the model proposed by Nonaka and Takeushi. Knowledge management is a subject that has gained increasing importance, especially by the need to capture the tacit knowledge – inside people’s minds - and encode it, which allows its use by others, increasing its applicability. The study was carried out at the Bauru Undergraduate School of Engineering (FEB) that has experienced a significant shortage of staff, especially due to the retirement of some employees, as well as a significant increase of courses offered by the Undergraduate School. In order to solve this problem of “expert loss” and “training of new employees”, the Undergraduate School developed a procedures manual that is currently under presentation for professionals involved in the courses where they can make suggestions for improvements before the deployment stage. The methodological approach selected was the case study, and the deployment, as well as the facilities and difficulties found during this phase, will be object of study later.
@InProceedings{MARQUESJUNIOR2018CAP,
author = {Marques J{\'{u}}nior, E. and P. Albino, J. and M. R. Marques, E. and Zambelo, E. and C. Vitoreli, M.},
title = {CAPTURING, ENCODING, EXPLAINING AND SHARING: A CASE STUDY IN A PUBLIC ORGANIZATION},
series = {12th International Technology, Education and Development Conference},
booktitle = {INTED2018 Proceedings},
isbn = {978-84-697-9480-7},
issn = {2340-1079},
doi = {10.21125/inted.2018.2044},
url = {http://dx.doi.org/10.21125/inted.2018.2044},
publisher = {IATED},
location = {Valencia, Spain},
month = {5-7 March, 2018},
year = {2018},
pages = {8452-8459}}
TY - CONF
AU - E. Marques Júnior AU - J. P. Albino AU - E. M. R. Marques AU - E. Zambelo AU - M. C. Vitoreli
TI - CAPTURING, ENCODING, EXPLAINING AND SHARING: A CASE STUDY IN A PUBLIC ORGANIZATION
SN - 978-84-697-9480-7/2340-1079
DO - 10.21125/inted.2018.2044
PY - 2018
Y1 - 5-7 March, 2018
CI - Valencia, Spain
JO - 12th International Technology, Education and Development Conference
JA - INTED2018 Proceedings
SP - 8452
EP - 8459
ER -
E. Marques Júnior, J. P. Albino, E. M. R. Marques, E. Zambelo, M. C. Vitoreli (2018) CAPTURING, ENCODING, EXPLAINING AND SHARING: A CASE STUDY IN A PUBLIC ORGANIZATION, INTED2018 Proceedings, pp. 8452-8459.
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