Abstract:

The implementation of Information and Communication Technologies (ICT) in higher education institutions is today a reality. The changes originating in recent years in the European Higher Education Area (EHEA) and the health crisis caused by COVID19 have been key elements in promoting these tools in universities. In addition, the teaching staff, increasingly aware of the advantages that ICT provide in teaching, assume that these are already part of the teaching methodology thanks to the advantages that they can involve both from the perspective of students and from the perspective of the teaching staff. From the point of view of the students, their participation is increased, and it helps to cement the knowledge learned. On the other hand, teachers get instant feedback from students and improve the quality of their presentations. However, despite the fact that the use of ICT has increased in teaching and that a greater participation of students in class is observed, there are not so many studies that examine the impact that these tools can have on student satisfaction. For this reason, this work examines the ICT-Satisfaction relationship on a sample of 176 undergraduate students at the University of Valencia. All these students, who belong to the Business Administration and Management degree and to the Business Intelligence and Analytics degree, have made use of multifunction tools during the academic sessions attended during the 2021-22 academic year. Using the statistical software SmartPLS V.3., to analyze this relationship, the results obtained indicate that ICT do have a positive and significant influence on the satisfaction of undergraduate students. In addition, the data collected indicates that this relationship is triggered for both international program students and national students. These results allow us to recommend that university centers should continue to invest in these tools and encourage their use by teachers.

Keywords:

ICT, satisfaction, universities, degrees.