THE DEVELOPMENT OF TECHNOLOGICAL MANAGEMENT MODEL: A CONCEPTUALIZATION OF COMPUTER TECHNOLOGY IN THE WORKPLACE

The purpose of this study was to develop a model that would serve to assist scholars, business professionals, and employees manage the influence of computer technology in the workplace. This study also focused on mandated use environments given the paucity of research in this area. In doing so, Technology Management Model (TMM) was developed. Actor Network Theory (ANT; Callon, 1986; Latour, 1987; Law, 1987) and Social Cognitive Theory (SCT; Bandura, 1986) provided support for the multifactor design of TMM. As a result, TMM was comprised of three latent variables of technological factors (comprised of ease of use and perceived usefulness), personal factors (comprised of computer self-efficacy, computer anxiety, and individual innovativeness), and organizational factors (comprised of socialization, social influence, and task structure) though to influence the attitudes employees hold toward computer technology in the workplace. Further, the attitudes employees hold towards technology were then hypothesized to be positively related to their job satisfaction and organizational commitment. The results supported all of the correlational hypotheses and also indicated that the data fit the TMM. Implications for these findings are discussed with an emphasis on the value derived from the initial development of TMM including its simplicity, practicality, and its appeal to scholars, business professionals, and employees. Specifically, TMM appears to explain the influence technology has on the organization and its members in mandated use work environments.