INNOVATIVE INTEGRATION OF ARTIFICIAL INTELLIGENCE TOOLS IN QUALITY SYSTEMS TRAINING
Universidad de La Rioja (SPAIN)
About this paper:
Conference name: 16th International Conference on Education and New Learning Technologies
Dates: 1-3 July, 2024
Location: Palma, Spain
Abstract:
The present study focused on the integration of Artificial Intelligence (AI) tools in the subject of Quality Systems and Occupational Safety of the fourth year of the Degrees in Oenology and Agricultural Engineering, with the aim of dynamizing the theoretical classes and encouraging the active participation of the students. Most of the classes were focused on theoretical activities, and in order to broaden the contents, the students were proposed the lawful use of AI tools in two practical activities.
The first activity consisted of formulating questions in class about the contents to design surveys aimed at quality managers in companies in the sector. It was proposed to extend or complete these surveys using AI tools to evaluate their usefulness. In addition, a computer classroom practice was carried out to draft operational procedures according to ISO 9001:2015, allowing students to use AI tools to obtain information and guidance.
The evaluation of the effectiveness of the project was carried out by means of a questionnaire at the end of the semester, revealing that, although students initially experienced some confusion with the AI tools, once they understood how to use them, they provided additional resources and criteria in the collection of information. Some students expressed surprise and euphoria at the results obtained, evidencing an approximation to the reality of possible biases and difficulties in the use of these tools.
The results showed that the use of AI tools, such as ChatGPT, made it possible to complement the questions asked in class in all the topics studied, with a complementarity index that varied between 27% and 64%, depending on the topic.
The evaluation of student satisfaction revealed that the overall rating of the use of AI tools ranged from 2 to 9 points on a scale of 0 to 10, with a mean of 6.57 and a median of 7 points. The majority of students (57%) gave scores between 7 and 9, demonstrating positive acceptance. Although most had not used conversational AI tools previously, 48% expressed interest in continuing to use them and considered them quite or very useful.
In conclusion, this study highlights the potential of AI as a valuable educational tool, generating new ideas, accessibility, feedback and personalized results. Despite its benefits, it emphasizes the importance of using AI responsibly and being aware of its limitations.Keywords:
Education, IA integration, quality systems.