About this paper

Appears in:
Pages: 5424-5429
Publication year: 2012
ISBN: 978-84-615-5563-5
ISSN: 2340-1079

Conference name: 6th International Technology, Education and Development Conference
Dates: 5-7 March, 2012
Location: Valencia, Spain

KNOWLEDGE MANAGEMENT APPLICATION IN A FRANCHING LEARNING BUSINESS

T.T. Lim

SMM Education Group (MALAYSIA)
Knowledge is an organizational asset that must be created and managed to generate long-term competitive advantage. The true economic value of knowledge management(KM) as an organizational sustainable competitive advantage hinges on the process of converting tacit knowledge into usable explicit knowledge that subsequently integrate to the real business process. This presentation discusses the influence of knowledge management processes on the overall business performance of an interlinked, franchised educational organization in Malaysia. A performance management framework was used to develop the business process oriented knowledge road map for enhancing the knowledge transfer. Questionnaire survey reflected that the knowledge environment of the case learning centers supported knowledge management application. However, analysis of the various key performance indices indicated that KM alone may not improve the overall business performance of the learning organization. But it can facilitate the handling and sharing of knowledge that improve the management effectiveness of the case learning organization. By doing so, it eventually assists the organization in implementing major initiatives for the pursuant of continuous growth.
@InProceedings{LIM2012KNO,
author = {Lim, T.T.},
title = {KNOWLEDGE MANAGEMENT APPLICATION IN A FRANCHING LEARNING BUSINESS},
series = {6th International Technology, Education and Development Conference},
booktitle = {INTED2012 Proceedings},
isbn = {978-84-615-5563-5},
issn = {2340-1079},
publisher = {IATED},
location = {Valencia, Spain},
month = {5-7 March, 2012},
year = {2012},
pages = {5424-5429}}
TY - CONF
AU - T.T. Lim
TI - KNOWLEDGE MANAGEMENT APPLICATION IN A FRANCHING LEARNING BUSINESS
SN - 978-84-615-5563-5/2340-1079
PY - 2012
Y1 - 5-7 March, 2012
CI - Valencia, Spain
JO - 6th International Technology, Education and Development Conference
JA - INTED2012 Proceedings
SP - 5424
EP - 5429
ER -
T.T. Lim (2012) KNOWLEDGE MANAGEMENT APPLICATION IN A FRANCHING LEARNING BUSINESS, INTED2012 Proceedings, pp. 5424-5429.
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