PERCEPTIONS OF BENEFICIARIES OF FREE EYE CAMP SERVICES IN KENYA ON QUALITY OF CARE
Aims: The aim of the survey was to investigate whether people were satisfied with services provided at the free eye camp in Kawangware, Nairobi by Centres for Health and Education Programmes (CHEPs).
Methodology: A questionnaire with 15 questions was administered to 50 attendants of the eye camp chosen at random.
Results: 56% of the respondents were male, the highest proportion (24%) being 40-49 years of age. Four-fifths were from Kawangware with 44% being married, 40% primary school leavers, 44% employed and 24% students. Their expectations varied with getting medications (60%), spectacles (48%), eye check-up (24%). 95% rated the services at the eye camp as good to excellent. 88% reported being satisfied with the services provided. 17% wanted the eye camp to be held more often and 36% had no comment.
Discussion: The survey demonstrated general satisfaction of people attending a free eye camp in Kawangware organized by an NGO. It also took into account comments made by the clients. Some people were not satisfied as they did not get medications or spectacles despite optometrists’ opinion they did not require these. Extensive advertising in the target areas could perhaps have led to the excellent turnout.
Conclusion: Attendees felt the providers greeted them when they entered the camp, were polite and explained to them the services provided there. Most attendees were satisfied with the services at the eye camp with their expectations met. Obtaining opinions from clients at eye camps provides information to improve services to meet client expectations and be more beneficial in access and quality of eye care.