Abstract:

A relatively new paradigm - called digital transformation (DT), is one of the key ways of empowering companies and their way of doing business using new information communication technologies (ICTs) and their application in new business models. Since a successful transformation requires the engagement of all organization resources, a special emphasis is placed on human resources, where a new role becomes important: the Chief Digital Officer (CDO).

CDO in the process of digital transformation advocates a systematic approach, focusing on the transformation of the whole organization and mobilization of their resources through the entire organizational structure with the aim of business transformation with application of the corresponding modern ICT. As such, a CDO is considered to be a digital transformation specialist, responsible for digital initiatives, and cooperation with key business and technology domain experts, both within and outside the organization.

This paper deals with the review of literature from the domain of knowledge and skills needed to successfully perform the role of CDO, as well as with the practical experience needed to do the job. It describes the state of education system related to knowledge it provides to students (as a theoretical framework) and describes the practical experience and know-how, which the future CDOs must acquire in order to carry out DT in organizations they work in. Literature analysis takes into account papers related to education, development of new study programs, case studies of digital transformations in practice and other relevant articles and sources that determine: Who is actually the CDO? What knowledge, skills and experience must the CDO have? How does it become a successful CDO?

Keywords:

Digital transformation, Chief Digital Officer, knowledge, skills, experience.